Privacy Policy

Last Updated: December 9, 2025

FxNova operates this shop and website, including all associated information, content, features, tools, products, and services, to provide you, the customer, with a personalized shopping experience (the “Services”). FxNova is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, or share personal data when you visit or use the website, make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and sharing of your personal data.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and consent to the collection, use, and sharing of your information as described in this Privacy Policy.

What Personal Data Do We Collect or Process?

When we use the term “personal data,” we mean information that identifies you or another person or that can be directly associated with you. Personal data does not include information collected anonymously or aggregated in such a way that it cannot be used to identify you or be associated with you. Depending on how you interact with the Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences drawn from that personal data:

• Contact Information including name, mailing address, billing address, shipping address, telephone number, and email address.
• Financial Data including credit, debit, and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.
• Account Information including username, password, security questions, configurations, and settings.
• Transaction Information including the items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
• Communications with Us including the information you provide when communicating with us, such as when you submit a customer support request.
• Device Information including information about your device, browser, or network connection, IP address, and other unique identifiers.
• Usage Information including information about your interaction with the Services, including how and when you interact with or browse the Services.

Sources of Personal Data

We may collect personal data from the following sources:

• Directly from You We collect data, including when you create an account, access or use the Services, communicate with us, or otherwise provide your personal data to us.
• Automatically through the Services We collect data from your device, or when you use our products or Services or visit our website, and through the use of cookies and similar technologies, among other things.
• From Our Service Providers We collect data, including when we engage the service providers to enable certain technologies, and when they collect or process your personal data on our behalf.
• From Our Partners and Other Third Parties

How Do We Use Your Personal Data?

Depending on how you interact with us or which of the Services you use, we may use personal data for the following purposes:

• Providing, Customizing, and Improving the Services. We use your personal data to provide the Services to you. This includes, among other things, fulfilling our contract with you, processing your payments, fulfilling your orders, storing your configurations and the items you are interested in, sending notifications related to your account, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating returns and exchanges, allowing you to submit reviews, and creating a personalized shopping experience for you by, for example, recommending products based on your purchases. This may also include using your personal data to better customize and improve the Services.
• Marketing and Advertising. We use your personal data for marketing and advertising purposes, for example, to send marketing and promotional communications via email, text message, or postal mail, and to display online advertisements for products or services related to the Services or other websites, including based on items you previously purchased or added to your cart, and other activities related to the Services.
• Security and Fraud Prevention. We use your personal data to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding potential fraudulent, illegal, unsafe, or malicious activities, protect public safety, and ensure the security of our Services. If you choose to use the Services and register an account, you are responsible for protecting your account credentials. We strongly recommend that you do not share your username, password, or other access details with anyone else.
• Communicating with You. We use your personal data to provide you with customer support and effective services, respond promptly to your inquiries, and maintain our business relationship with you.
• Legal Reasons. We use your personal data to comply with applicable law or respond to lawful legal process, including requests from law enforcement or regulatory authorities, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial proceedings, and to investigate potential violations of our terms or policies or to enforce the terms and policies.

How Do We Share Personal Data?

Under certain circumstances, we may share your personal data with third parties for legitimate purposes consistent with this Privacy Policy. Such circumstances may include:

• With Shopify and other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
• We share personal data with business and marketing partners who provide marketing services for you and display advertisements to you. For example, we use Shopify to support personalized advertising using third-party services, based on your online activities across different merchants and websites. Our business and marketing partners use your data according to their own privacy policies. Depending on your place of residence, you may have the right to instruct us not to share information about you to display targeted advertising and marketing to you based on your online activities across different merchants and websites. If you wish to exercise your right to opt-out of such uses, you have the option to do so here.
• When you request us or otherwise give your consent to share certain information with third parties, such as to deliver products to you, or when you use social media widgets or login integrations.
• We share personal data with our Affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, and Shopify collects and processes personal data about your access and use of the Services to provide and improve the Services to you. Data you submit to the Services will be transferred to Shopify and to third parties, who may be located in countries other than the country of your residence, to provide and improve the Services to you. We also use certain advanced Shopify features that incorporate data and information from your interactions with our shop, with other merchants, and with Shopify, to protect, grow, and improve our business. To provide these enhanced features, Shopify may use personal data collected through your interactions with our shop, other merchants, and Shopify. In these circumstances, Shopify is responsible for the processing of your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for these purposes. More information about how Shopify uses your personal data and what rights you have can be found in the Shopify Privacy Policy for Consumers. Depending on where you reside, you can exercise certain rights regarding your personal data listed here at the Link to the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliate websites or not controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information located on these websites. Information you provide in public or semi-public areas, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms, without limitations on their use by us or by a third party. Our inclusion of such links does not imply endorsement of the content on such platforms or their owners or operators, unless expressly stated in the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal data from children who are not yet of legal age in your country. If you are the parent or guardian of a child who has provided us with their personal data, you may contact us using the contact details provided below to request the deletion of this data. As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” personal data of individuals under 16 years of age (as these terms are defined under applicable law).

Security and Retention of Your Data

Please note that no security measures are perfect or impenetrable, and therefore we cannot guarantee “perfect security.” Furthermore, information you send to us may be at risk during transmission. We recommend that you do not use unsecured channels when transmitting sensitive or confidential information to us.

How long we retain your personal data depends on various factors. This includes, for example, whether we need the data to manage your account, provide Services to you, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Options

Depending on where you reside, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute, may only apply in certain circumstances, and in some cases, we may refuse your request as permitted by law.

• Right to Access/Information. You may have the right to request access to the personal data we hold about you.
• Right to Deletion. You may have the right to request that we delete the personal data we hold about you.
• Right to Rectification. You may have the right to request that we correct inaccurate personal data we hold about you.
• Right to Data Portability. You may have the right to receive a copy of the personal data we hold about you and to request that we transmit it to a third party in certain circumstances and with certain exceptions.
• Right to Opt-Out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have the right to opt-out of the "sale" or "sharing" of your personal data or to object to the processing of your personal data for purposes considered "targeted advertising" under applicable data protection laws. If you wish to exercise your right to object (opt-out) to such uses, you have the option to do so here. Please note: If you visit our website with the "Global Privacy Control" signal activated, we will automatically treat this as an opt-out request for the device and browser you are using to visit the website, depending on your location. If we can associate the device originating the signal with a Shopify account, we will also apply the opt-out request to that account. More information about Global Privacy Control can be found at https://globalprivacycontrol.org/. Apart from Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent by your web browser or device.
• Managing Communication Preferences. We may send you promotional emails. You can object to receiving these emails at any time by using the unsubscribe option included in our emails to you. If you opt-out, we may still send you non-promotional emails, such as about your account or orders you have placed.

If you are a resident of the United Kingdom or the European Economic Area, you may, subject to local law exceptions and limitations, also exercise the following rights in addition to the rights listed above:

• Right to Object and Right to Restriction of Processing. You may have the right to request that we cease or restrict the processing of personal data for certain purposes.
• Withdrawal of Consent. Where we rely on consent to process your personal data, you have the right to withdraw that consent. Withdrawing your consent will not affect the lawfulness of processing based on your consent before its withdrawal.

You can exercise these rights where indicated in the Services or by contacting us using the contact details provided below. More information about how Shopify uses your personal data and what rights you have, including rights regarding data processed by Shopify, can be found at https://privacy.shopify.com/en.

The exercise of these rights will not result in any disadvantage to you. Where permitted or required by applicable law, we may need to verify your identity before we can process your requests. In accordance with applicable laws, you may designate an authorized agent to submit requests to exercise your rights on your behalf. Before we accept such a request from an agent, we will require proof that you have authorized them to act on your behalf. This may require you to verify your identity directly with us. We will respond to your request promptly within the bounds of applicable law.

Complaints

If you have any complaints about how we process your personal data, please contact us using the contact details provided below. Depending on where you reside, you have the right to object to our decision by contacting us at the contact details below or by submitting your complaint to the competent data protection authority. For the European Economic Area, a list of competent data protection supervisory authorities is available. If you wish to retrieve it, you have the option to do so here.

International Transfers

Please be aware that we may transfer, store, and process your personal data outside of the country in which you reside.

When we transfer your personal data outside of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant competent UK authority, unless the data transfer is to a country that provides an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example, to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, adjust the “Last Updated” date accordingly, and make any notification required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights to which you are entitled, please contact us by phone at , by email at info@fxnova.de, or by mail at Staffordstraße 40, Dreieich, 63303, DE. For the purposes of applicable data protection laws, we are the data controller for your personal data.